FAQ

Frequently Asked Questions (FAQ)

How do I choose my pet's bandana?
Choosing your bandana is simple. Each design is carefully crafted for everyday wear and seasonal moments.
  1. Choose Your Size: Select from our 2 versatile sizes (classic tie-on style).
  2. Choose Your Base: Pick from our 12 vibrant bandana colours.
What material are the bandanas made from?
Every single bandana we use is made from high-quality, premium 100% cotton. They are comfortable, breathable, and perfectly designed for your pup to wear.

What style are the bandanas?
All of our bandanas are designed in a classic, easy-to-wear tie-on style.

Do you ship internationally?
Yes! We love dressing pups all over the globe. We proudly ship worldwide from the UK.

How long will it take to make and ship my order?
Because each item is lovingly decorated and made to order specifically for your pup, please allow 1-2 business days for your order to be made and dispatched.

How should I wash and clean the bandana?
Because we use high-quality HTV (Heat Transfer Vinyl) for our personalisation, we strictly recommend hand washing only in cool or warm water. Please do not scrub the vinyl text or put the bandana in the washing machine or tumble dryer, as this can cause the lettering to lift or peel.

Can I iron the personalised bandana?
Yes, but you must never iron directly over the vinyl lettering. Always iron on the reverse side (the back of the bandana) using a low heat setting to flatten out the 100% cotton fabric without damaging your custom design.

Can I return or exchange my bandana?
We hope you love your KARENSAM bandana, but if there is any issue with your order, please get in touch and we’ll be happy to help.  As our items are made to order and carefully checked before dispatch, we can only accept returns or exchanges for items that arrive damaged or if there has been an error on our part.  Please double-check your selected size before placing your order to ensure the best fit for your pet.